Terms & Conditions

Before you walk into the rain...

Below is everything you need to know about your upcoming rendezvous with us.


Acceptance of Terms

Rain Room Pty Ltd ABN 95616410176 (Rain Room, we, us) operates the website jklpgroup.wpengine.com (referred to as the Rain Room Site™). By accessing, viewing or logging onto the Rain Room Site, you agree to be bound by the following terms of use and our [Privacy Policy] and any other policy published on the Website from time to time (Terms of Use™). All information, documents, products, trademarks, services and other material (including any software and links on the Rain Room Site) (hereafter referred to as Content™), available on the Rain Room Site are subject to these Terms of Use. In the Terms of Use, you means the person accessing or using the Rain Room Site.

We reserve the right to amend the Terms of Use from time to time without notice to you and at our sole discretion. You agree that we may notify you of changes to these Terms of Use by positing them on the Rain Room Site and that your use of the Rain Room Site subsequent to positing such changes will constitute your acceptance of those changes. It is your responsibility to review this page for updates which shall come into effect once posted.

Any amendments to the Terms of Use take effect from the date stated or, where no date is stated, from the beginning of the next day after they become available.

It is your responsibility to stay up to date with the current Terms of Use.



  • No food or beverage is allowed inside the installation.
  • Rain Room is open to people of all ages. Please note that Children under 13 must be accompanied by an adult and are advised not to run or play.
  • For safety reasons, visitors are prohibited from wearing shoes with thin high heels.
  • Dark, shiny, reflective or impermeable clothing may affect the functioning of the sensors.
  • If visitors move impulsively within the installation, contact with water is possible.
  • The use of umbrellas is prohibited.

The installation requires regular maintenance and is subject to temporary closure during the day.

Rain Room will endeavor to accommodate you in the next available session if a session is not available the team will exchange your dates for an alternative date.


Use of photographic equipment and mobile phones is entirely at the risk of the owner.

No professional photography is allowed without explicit prior permission.

Visitors are asked to abstain from taking photographs for any other purpose than documenting their visit to Rain Room. Performance and music videos, product photography or fashion shoots are not permitted.

For any further information on Photography and/or filming in Rain Room please contact private@rainroom.com.au


We recommend arriving at least 15 minutes before your ticketed session to ensure you have adequate time to park and store your belongings in provided lockers. Should you miss your scheduled time, we will endeavor to accommodate you in the next available session. Unfortunately, we cannot guarantee a rescheduled visit.


Accessing the Websites is free. You are only charged fees by an Organiser when you sell or buy paid tickets to an event. The full amount of fees will always be listed on the checkout page. Humanitix only charges fees to Organisers, however, Organisers decide whether these fees will be passed along to Attendees and added as “Fees” on the applicable event checkout page or absorbed into the ticket or registration price and paid by the Organiser out of ticket and registration gross proceeds. The fees charged to Attendees may include certain other charges, including, without limitation, facility fees, royalties, taxes, processing fees, and fulfillment fees. There are no fees for free tickets – free tickets are free of fees. Humanitix does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign Persons. Be sure to check with your bank or credit card company prior to engaging in a transaction to understand all applicable fees, credit card surcharges, and currency conversion rates.


Attendees must use whatever payment processing method the Organiser selects. Regardless of the payment method, Rain Room has sole liability for refunding Attendees for events that do not occur.


Upon an order being placed by an Attendee and confirmed through Humanitix, Humanitix generates a confirmation email and issues a unique confirmation number for such Attendee’s order. Organiser agrees to unconditionally accept, Honor, and fulfill all ticketing, registration, merchandise, and donation commitments that have been confirmed by Humanitix through the Websites. It is the Organiser’s (and not Humanitix’s) sole responsibility to verify an Attendee’s confirmation number and/or any applicable event restrictions prior to the applicable event.


Please note that refunds are not available. Any exchange requests are to be made via email (hello@rainroom.com.au) or in person at the box office at Jackalope Pavilion St Kilda. Before requesting an exchange, please search availability for an appropriate date and time, and communicate that with a second option when you submit the request. Any changes are pending availability. Please note that we cannot facilitate change requests within 48 hours of your scheduled session time.


Valid until the end of season 3 as per the The Australian Consumer Law which applies to all gift cards or vouchers sold on or after 1 November 2019, unless specifically excluded. This includes gift cards for online stores that trade in Australia. The law requires that most gift cards or vouchers be sold with a mandatory minimum expiry period of three years. The period begins from the date a gift card is sold to a consumer. Businesses can choose to apply an expiry period longer than three years and no maximum expiry period applies. The three year legal requirement does not apply to gift cards that are for a good or service available for a limited time where the card or voucher expires at the end of that period (e.g. entry to a concert or museum exhibition)


You become an Attendee when you register for an Event through Humanitix.com. When registering for an event, an Attendee must provide their full name, phone number, and email address, plus any additional information required by the Event Organiser. Attendees must enter their information each time they register for an event. Humanitix may deny registration for any reason.

General Information

Rain Room shall not be liable for any failure to and/or delay in performing and/or complying with its obligations to Attendees under these Terms as a result of any Force Majeure Event, which means any of the following: (i) act of God; (ii) health emergency such as a global pandemic; (iii) hostility (whether war is declared or not), civil war, rebellion, revolution, insurrection, act of terrorism, or enemy action; (iv) military or usurped power or confiscation, nationalization or national, state, and/or local government sanction, regulation, restriction, or emergency (declared or undeclared); (v) riot, crime, or civil commotion; (vi) unavoidable casualty, fire, or earthquake; (vii) interruption or failure of electricity or utilities, electrical utilities, or mechanical difficulty, inability to obtain Labor, lack of materials, strike (regardless of the cause), lockout, work stoppage, or other Labor disturbance; (viii) adverse weather condition (e.g., rain, snow, lightning, etc.); or (ix) any other cause or condition, whether similar or dissimilar to any of the foregoing, beyond the reasonable control of Rain Room.


Please do take into consideration that the world wide web is a publicly accessible system. Each time personal information is made available online this is done at your own risk. Your data might be lost or accessible to unauthorised third persons.

Rain Room welcomes everybody, children under 12 years must be supervised by an adult/guardian.


The Rain Room Site is not configured to collect any identifiable personal information from the visitor while browsing upon it. It collects information for general statistical purposes only. Unless you voluntarily provide Jackalope Hotels with your Personal Information (for example: your first and last name, title, mailing address, e-mail address, telephone and fax number, language, employer, business title, divers preferences regarding accommodation and travel habits or other personal identifying information) it will not be available to Jackalope Hotels.


Every time you browse the internet an IP address is automatically assigned to your computer. When users request a page from the Jackalope Site, Jackalope Hotels servers log the user’s current IP address. IP addresses are used to diagnose problems.


The Rain Room site puts to use cookie technology. These cookies are designed to facilitate your visit on the Rain Room site.


When you register an account, submit an enquiry to us or otherwise engage with us, you will be required to provide us with various pieces of personal information. We will collect, store, use and disclose your personal information in accordance with our Privacy Policy, which can be found at [insert link].

When we need to collect information from you, we will take reasonable steps to bring our privacy collection statement to your attention.

Your personal information will only be processed for the purposes indicated at the time of collection as indicated in the Privacy Policy or as evident under the circumstances. Please note that your acceptance of our Privacy Policy is a condition of these Terms of Use.

If you would like to request a physical copy of our collection statement or Privacy Policy (or both) please contact us by email at sleep@jackalopehotels.com.

You warrant to Jackalope Hotels that any personal information you provide to Jackalope Hotels about another natural person has been collected with that person’s consent for it to be provided to us and to be used in a manner contemplated by these Terms of Use including our Privacy Policy.


By accessing and using any services of the Rain Room Site, the user and Jackalope Hotels agree that all matters relating to and/or any disputes arising out of the user’s access to, or use of the Jackalope Site shall be governed by and interpreted and construed and enforced exclusively in accordance with the laws of Victoria, Australia.


If any provisions of these Terms of Use are found to be invalid or unenforceable, then that provision will be read down or severed and that invalidity or unenforceability does not affect the validity or enforceability of the other terms and conditions.


A single or partial exercise or waiver of a right relating to these Terms of Use does not prevent any other exercise of that right or the exercise of any other right.

No party will be liable for any loss or expenses incurred by another party caused or contributed to by the waiver, exercise, attempted exercise, failure to exercise or delay in the exercise of a right.


We do not have a trust relationship with you, and we do not owe you any fiduciary duty.

No party to these Terms of Use has the power to obligate or bind any other party. Nothing in these Terms of Use will be construed or deemed to constitute a partnership, joint venture or employee, employer or representative relationship between any of the parties.


Each indemnity in these Terms of Use is a continuing obligation, separate and independent from the other obligations of the parties and survives termination of these Terms of Use.

It is not necessary for a party to incur expense or make payment before enforcing a right of indemnity conferred by these Terms of Use.


In the interpretation of these Terms of Use, no rule of construction applies to the disadvantage of the party preparing the document on the basis that it put forward these Terms of Use or any part of it.


Please note that refunds are not available. Any exchange requests are to be made via email (hello@rainroom.com.au) or in person at the box office at Jackalope Pavilion St Kilda. Before requesting an exchange, please search availability for an appropriate date and time, and communicate that with a second option when you submit the request. Any changes are pending availability. Please note that we cannot facilitate change requests within 48 hours of your scheduled session time.



  1. By participating in the Promotion, each participant fully and unconditionally agrees and acknowledges that these terms and conditions are binding.
  2. The promoter is frank green enterprises pty ltd, trading as frank green, ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205 (Promoter).
  3. The Promotion commences at 8AM (AEDT) 8 December 2023 and closes at 11.59pm (AEDT) 10 December 2023 (Promotion Period).
  4. The Go Private Rain Room experience is for Season 3 (2023/2024) with all available sessions listed on www.rainroom.com.au/book.
  5. Entry is open to Australian residents only.


  1. To enter this Promotion you must:

Follow @frankgreen_official and @rainroomaus on Instagram
Tag a friend in the post.

  1. Multiple entries are permitted.
  2. Entrants can only enter from their own Instagram account. Entering under a false account/s may invalidate all entries.
  3. Employees of the Promoter, immediate family members of any employee, and any associated company or agency of the Promoter are not eligible to enter.
  4. Entries not completed in accordance with these terms and conditions are void. Entries will be deemed void if stolen, forged, mutilated or tampered with in any way.


  1. The prize draw will take place at Level 1, 3-7 Raglan Street, South Melbourne VIC 3205 at 10AM (AEDT) 11 December 2023.
  2. The first 5 complete, eligible entries drawn will each win the prize as described as:

1x Go Private Experience at Rain Room (Jackalope Pavilion, St Kilda VIC) for the winner and 11 friends during Season 3 (2023/2024).
1x Rain Room x frank green 20oz/595ml Ceramic Reusable Bottle in Midnight or Cloud.

  1. The total prize pool is valued at up to $349.95 AUD (RRP inc. GST.)
  2. The winner/s of this promotion will be notified via Instagram DM to their nominated IG account within five business days of the draw. In this message the winner/s will be sent instructions regarding how to redeem their prize.
  3. Once the prize winners are deemed by the Promoter to have complied with these terms and conditions of entry, the Promoter will deliver the relevant prize within 28 days of the winner/s entry being verified and accepted, acknowledging that Rain Room Season 3 (2023/2024) is running for a limited time with all available sessions listed on www.rainroom.com.au.
  4. The prize/s must be accepted by 10AM AEDT 18 December 2023.
  5. The Promoter reserves the right to alter the rules of the competition at any time, subject to regulatory approval.


  1. The Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend this competition and/or provide an alternative prize.
  2. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
  3. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant: a. fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter’s satisfaction; b. tampers with or benefits from any tampering with the entry process or the operation of the Promotion; c. submits an entry which in the Promoter’s opinion is not in accordance with these Conditions of Entry; d. acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or e. engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion or Promoter. This includes where entrants use multiple names or addresses to register multiple entries.
  4. The Promoter and associated agencies and companies shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law.
  5. Any disputes relating to the conduct of the promotion or the claiming of a prize are to be resolved by the Promoter in their absolute and sole discretion and subject to applicable law or direction of a relevant authority.
  6. The Promoter’s decisions in relation to the Promotion are final and no correspondence will be entered into.